If you hear a voice message saying you can’t make a call as you have no credit you will probably need to top-up your White Calling app.
However, if you hear a message saying you don't have credit, but the app shows that you have credit, it could be:
- You have a pre-paid mobile phone and are making calls via our Local Access number, but your SIM has run out of credit, so the message will be coming from your mobile network provider. You can either top-up your PAYG SIM or switch your Call Type and call over Wi-Fi. Just go to Select Call Type from the app Menu
- It could also be that your White Calling credit has expired because you’ve haven't used the app for a long time but it still shows your expired credit balance. If you top-up, your credit will be activated again
If you are unsure, or have any questions, just get in touch with our Customer Services Team who will be happy to help.