When I open the app, I'm stuck on the Help & Support section - why?
No matter how we connect your calls, the app needs a data (internet) connection to quickly talk to our servers and retrieve your credit balance. If you don’t have a Wi-Fi, 3G or 4G connection, the app can’t do this and you get taken to this screen.
What should I do?
Check your connection – sometimes it may look like you’re connected, when you’re not
If you think you have a connection, try doing something like a new Google search
If you have a connection but still can’t use the app, please contact our Customer Services Team who will be delighted to help.