Help & Support

General FAQs 6

• New to White Calling App
• MAT and Credit Share
• What are Call Types?
• Adding Credit and Auto Top Up
• Refer Friends and earn FREE Credit!

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Videos 7

• Refer a Friend
• Send Airtime Guide - Afghanistan
• Refer a Friend Guide - Eritrea
• Send Airtime Guide - English
• Send Airtime Guide - French

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Using the App for the first time? 11

• New Invite Friends Offer!
• Topping up your App
• Setting your Call Type
• Setting up Auto top-up
• Free credit for new users

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Need help adding credit? 8

• Topping up your app
• My top-up won't go through - why?
• Setting up Auto Top-up
• Missing Top-up
• Problems with Mobile Airtime Transfer

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Problem making a call? 5

• Call won't connect
• I hear a message saying I have no credit
• I hear message saying my "PIN is stuck in use"
• Setting your Call Type
• Can’t make a call – Help Message

Billing or Rates question? 2

• How can I get my Call History?
• Account balance / billing question

Something else? 7

• Earn credit by inviting friends
• New Invite Friends Offer!
• Mobile Airtime Transfer
• Problems with Mobile Airtime Transfer
• Credit Sharing

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