White - Problems Adding Credit

My payment failed: what should I do?

• Try again, and check the details you're entering are correct
• Make sure you have enough funds to make the payment
• You may be asked to verify the payment. 
  • This works differently depending on your bank, so make sure you know how to verify payments with them
• For any bank related errors, you'll need to call your bank direct to discuss
• If all else fails, contact our team straight away by email and we'll be on hand to keep you connected

Can someone else manage my card details or auto top up?

• No. White app is a self-use service
• Only you will have access to your card details and to activating auto top up
• We do not store your private card details and we do not have access to it

I have a calling card and want to move to the app

• Don't worry, we'll do all the work for you
• Just download the app, then drop us an email to get the process started

Does my top up credit expire?

• Yes. Your credit expires within 180 days if no minimum top up is made before the expiry date
• Please make a note of your expiry dates so it doesn't expire
• More details are in our T&Cs

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
  • Our team is available Mon-Fri, 9-5