White - Quick guide for new users

What is White app?

• An app that puts everything in one place: high quality, low cost international calls
• It also lets you support friends and family from within the app
• Our app is easy to use

What can I do in the app?

• Make high quality, low cost international calls
• Recharge friends' and family's phones with credit (mobile airtime)
• Help them pay their utility bills
• Send them gift cards or vouchers
• Share your existing calling credit to friends or family's existing White app account

Does the person I'm calling need White app?

• No. Whoever you're calling or supporting does not need White app installed

Where do I find the app's features?

• Go to your Account tab, where you can access:
  • Add Calling Credit
  • White Credit Share
  • Services
• You will also see the latest in-app news and offers here, keep an eye out for any promo codes or promotional offers

How do I open the sidebar menu?

• Tap the three horizontal lines (hamburger menu) in the top left of the app or swipe from left to right on your screen
• The sidebar gives you additional support and options for your app account
• 

How will I hear about promotions and offers?

• We send them within the app, email or SMS if you've opted in for marketing preferences (recommended)
• Offers range from free credit to new offers exclusive to White app customers
• Make sure you don't miss out by keeping an eye on all channels

Do you share my data with third parties?

• No, we don't share your data with any third parties
• It's your data, and it's important to us that it stays that way
• This gives you peace of mind when using the app

Where can I find more about White app?

• Follow us on Instagram and Facebook for more of the amazing things we do, along with instruction videos on how to use our app
• Visit our website: https://www.whitecalling.com/
• Check out the rest of our FAQs to learn more about what you can do in your app, and what to do if you ever experience any issues: https://whitecalling.freshdesk.com/en/support/solutions

I use White calling cards: can I move to the app?

• Yes. We highly recommend you to use our app- just download the app and contact us
• We can transfer your balance over: no hassle and really simple
• Download iOS- click
• Download Android- click

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
• Our team is available Mon-Fri, 9-5