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Knowledge base
White Calling App
General FAQs
6
New to White Calling App
MAT and Credit Share
What are Call Types?
Adding Credit and Auto Top Up
Refer Friends and earn FREE Credit!
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Help and Support Videos
Videos
7
Refer a Friend
Send Airtime Guide - Afghanistan
Refer a Friend Guide - Eritrea
Send Airtime Guide - English
Send Airtime Guide - French
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Common Queries
Using the App for the first time?
11
New Invite Friends Offer!
Topping up your App
Setting your Call Type
Setting up Auto top-up
Free credit for new users
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Need help adding credit?
8
Topping up your app
My top-up won't go through - why?
Setting up Auto Top-up
Missing Top-up
Problems with Mobile Airtime Transfer
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Problem making a call?
5
Call won't connect
I hear a message saying I have no credit
I hear message saying my "PIN is stuck in use"
Setting your Call Type
Can’t make a call – Help Message
Billing or Rates question?
2
How can I get my Call History?
Account balance / billing question
Something else?
7
Earn credit by inviting friends
New Invite Friends Offer!
Mobile Airtime Transfer
Problems with Mobile Airtime Transfer
Credit Sharing
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