What is the "Chat to Us" feature?
- A messaging service within the Help and Support section of the app
- It's there so you can get help quickly and at your convenience
- It covers a wide range of support, from using the app for the first time to more technical queries
- It's important to note that you won't be chatting to a human, but to a chatbot that has knowledge of the service
How do I use it?
- Go to the Help and Support section of the app
- Tap on Chat to us
Is it available 24/7?
- Yes. Our chatbot is available 24/7 to help with general enquiries
- If your query needs a person, our support team is available during working hours, Mon-Fri, 9-5 who will be in contact via email
What if I'd rather speak to a human?
- First, follow the steps in the chat to try to resolve your query
- If that doesn't solve it, the chat will email our Customer Service team, who will contact you during our working hours
- You can also email them directly at ask@whitecalling.com
Can I use it for technical support?
- Yes, it's a good way to get help with technical issues
- If the chatbot can't solve your problem, it will email your enquiry to a technical support agent who can help further
Can the chatbot answer everything?
- It's designed to answer common questions and give immediate help on frequently asked topics
- If your question is more complex or needs detailed attention, it will pass your enquiry to our Customer Service team, who will reply by email
The chat isn't running smoothly
- Exit the chat and rejoin
- If that doesn't help, email our Customer Service team at ask@whitecalling.com
Where can I learn more about White app?
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