White - Tips

Why does the app need an internet connection?

• No matter how we connect your calls, the app needs a data (internet) connection to talk to our servers and retrieve your credit balance
• If you don't have a Wi-Fi, or mobile data connection, the app can't do this and you'll be taken to the Help and Support screen

I've been taken to the Help and Support screen: what should I do?

• Check your data/internet connection: sometimes it may look like you're connected when you're not
• If you think you have a connection, try something like a new Google search to test it
• If you have a connection but still can't use the app, contact Customer Services: you can choose the option that works best for you directly from the Help and Support screen

My contacts aren't showing in the app

• When installing the app you're asked whether to allow access to your contacts. 
  • If you said no, these steps will fix it:
    • iOS: go to Settings > Apps > White Calling > Permissions > Enable Contact permission
    • Android: go to Settings > Apps > White Calling > Permissions, then allow contacts

How do I request my call history?

• Contact us with your request, including all the relevant details such as the dates you need
• You can email directly through the app, which is a good alternative if you aren't able to call
• Including full details helps us process your request quicker

How far back does my call history go, and how long does a request take?

• We can only provide call histories for the last 12 months
• A request normally takes 3-5 working days
• It will be emailed directly to you

Why should I keep the app updated?

• It's really important to always keep your app updated
• This makes sure you get the best experience and don't miss out on offers
• Keep checking for updates or alternatively, turn on auto update on your app stores

How can I leave a review?

• Via Apple App Store or Google Play Store
• On Trustpilot
• We love hearing our customers' stories about the impact White app has had, so please share the love
• And you can follow us on Instagram or Facebook!

How do I delete my account and data?

• You can request this within the app
• BUT please note that this action cannot be undone so if you're changing your phone number, please request 'Change number' via the app, in chat to us 
• Only take this action when you wish to remove ALL your data
• Do not request it if you're just re-installing the app
• For more information White - Account Deletion
• For more information on Changing number White - Change Phone Number

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
  • Our team is available Mon-Fri, 9-5
• Check our FAQs first for more helpful advice

Finally, if you are enjoying our app, please leave us a review.  You can do this via your app store, or on Trustpilot.   We love hearing the stories from our customers that the impact of WHITE CALLING has had, so please, share the love