White - Change Phone Number

If you already have an account with us, changing your number couldn't be simpler.

It very important that you DO NOT DELETE YOUR ACCOUNT at any stage.  Doing so will remove anything associated with your account, including any remaining balance.

I'm setting up on a new device but keeping my number

• Just install our app and register with your existing mobile number

I have a new number on the same device: what do I do?

• Do NOT delete your app
• Access your account screen via the three lines in the top left of the app
• Select Logout
• Use your new number to create a new account
• Then complete the change number request form
• Alternatively, chat to us via in-app Help and Support and request a change of mobile number through the options, giving us all the details needed to move any remaining credit to your new account

Will I keep my credit when I change number?

• Yes, but it isn't automatic and we will ask a few questions to verify the existing account ownership. We move any remaining credit across once you've submitted your change number request
• It's very important that you do NOT delete your account at any stage
• Deleting removes everything associated with your account, including any remaining balance
• Please note, credit transfer can take up to 5 days to process

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
• Our team is available Mon-Fri, 9-5