White - Account Deletion

This action is to only be taken when you wish to remove ALL your data.  

This is not to be used when re-installing the app or changing your number.

Your calling credit balance will also be removed if you request to delete your account and we won't be able to reinstate your balance.

How do I delete my account and data?

• If you no longer wish to use our services and would like your data and calling credit deleted, you can request this in the app
• Select the three lines in the top left of your app
• Tap "Account", then select Delete Account

Is there another way to request deletion?

• Yes. Clicking thumbs down on this page will open a ticket where you can request an account deletion

What happens after I request deletion?

• If done in the app
  • After making the request, please delete the app from your device

• If done via ticket
  • We check with you before processing your request
  • Once confirmed, your request will take 7 working days to complete
    
  • After making the request, please delete the app from your device
    

Can I undo it?

• No. This action cannot be undone
• Only take this action when you wish to remove ALL your data
• Do not use it when you're just re-installing the app or changing your number

I just want to change my number that's linked to this account, what shall I do?

• You can request to change your number that's linked to your account
• For more information White - Change Phone Number

How do I contact support?

• Chat to us via our in-app chat service 24/7: the quickest way to reach us
• Email us at ask@whitecalling.com
• Our team is available Mon-Fri, 9-5