White - Dial Pad and Call Types

How do I dial a call?

• There are various ways to dial, and it's entirely up to you
• From your contacts: allow White app to access your contacts (device permission, we highly recommend you accept when signing up), and they will all show in the app 
  • 
• From the dial pad: tap "Keypad" icon and the dial pad opens
• From your recents call history

I didn't allow contacts access when I registered: can I fix it?

• Yes. Go into your app settings on your device settings and allow contacts access
• All your contacts will then show in the app

How do I close the dial pad?

• Toggle it off by tapping the keypad icon again
• 
  

How can I change the way my calls connect?

• You can change this in the app at any time
• Open the sidebar (three lines in the top left) and select your connection method
• The options are Local Call, Wi-Fi, and Mobile Data/Wi-Fi
  • 
    

What is a Local Call connection?

• You connect via our local access number
• A good option if you have inclusive bundled minutes from your mobile network operator
• If you're on Pay as You Go or have run out of bundled minutes, your network provider will charge you at their per minute landline rate

What is the Wi-Fi connection option?

• You need a strong, stable Wi-Fi signal for an uninterrupted call
• A good option if you don't have inclusive minutes with your network provider, or if you're travelling
• Also a good solution when roaming, particularly outside Europe

What is the Mobile Data/Wi-Fi option?

• You need a strong, stable mobile data or Wi-Fi signal for an uninterrupted call
• If you're using mobile data instead of Wi-Fi, always make sure you have enough data available

I can't make a call: what should I check?

• There are a couple of things to check before contacting our team
• If you're on a Pay as You Go mobile and hear a message saying you don't have enough credit, check the credit on your mobile device: this applies when calling over a Local Number
• If you're calling over Wi-Fi, make sure your connection is strong. Rebooting your router can help, and you can test the connection by loading up Google
• If you hear a message saying "PIN Stuck in Use", contact us straight away and we can resolve it for you
• You can check our Current Service Status in Help and Support, which is updated whenever we know of an issue

How do I check whether there's a service outage?

• Go into Help and Support and check Current Service Status
• This is updated when we know we have an issue

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
  • Available Mon-Fri, 9-5
• You can also find answers to most queries in our FAQs