We have a new exciting version of the app available, check your updates in your app store today to make sure you are on the latest version!
Problems topping up: If your payment fails, please try again, and check the details you are adding are correct.
- You may also be asked to verify your payment, this will be different depending on what Bank you are with, so make sure you are aware of how to verify payments.
- Please make sure you have enough funds to make your payment, any Bank related errors, you will need to call them direct to discuss.
- If all else fails, please do contact our team straight away, either via email or call, who will be on hand to keep you connected
WHITE app is a self-use service and only YOU will have access to your card details and activating auto top up.
If you have a calling card and wish to move to our app, don’t worry, we will do all the work for you. Just download the app ready and drop us an email to get the process started.
It’s really important to remember, though, that your top-up credit will expire within 180 days, if no minimum top up is made before the expiry date. So please ensure that you make a note of your expiry dates. You can find more details on this within our T&Cs.
You can find answers to most queries by checking out our FAQs.
If you ever need support we have a UK based Customer Service Team to call if you ever need support. Our team is available Mon-Fri 9-6. You can email us at ask@whitecalling.com or call us on 0330 001 0488.