Help and Support Page:  No matter how we connect your calls, the app needs a data (internet) connection to quickly talk to our servers and retrieve your credit balance. If you don’t have a Wi-Fi, 3G or 4G connection, the app can’t do this, and you get taken to this screen.  What should I do?

  • Check your connection – sometimes it may look like you’re connected, when you’re not
  • If you think you have a connection, try doing something like a new Google search
  • If you have a connection but still can’t use the app, please contact Customer Services – you can choose the option that works best for you, directly from the Help & Support screen

Contacts not showing in the app:  When installing the app you will be asked if you want to access your contacts, if you said no, don’t worry these simple steps will fix it:

  •  IOS – Go to Settings > Privacy > Contacts.  Just enable the White Calling check button (ensuring it shows green).
  •  ANDROID – Settings > Apps > White Calling > Permissions > Then allow contacts.


Requesting your Call History: You can email directly through the app as well, which is a great alternative if you are not able to call.  Just make sure you are adding all the details regarding your request, including dates, which will help us process your request quicker.

 

We can only provide Call Histories for 12 months.   A request will normally take 3-5 working days to be completed and emailed directly to yourself.


Leaving us reviews:  You can also follow us on Instagram and Facebook, where you will have access to more of the amazing things we do, along with instruction videos on how to use our app. You can also find these instructional videos here.

 

It’s really important to always keep your app updated, to make sure you are getting the best experience and not missing out on offers.  Keep checking for those updates ?

 

Finally, if you are enjoying our app, please leave us a review.  You can do this via your app store, or on Trustpilot.   We love hearing the stories from our customers that the impact of WHITE CALLING has had, so please, share the love.


Deleting your Account:  If you decide you no longer wish to use our services, (this will make us sad!) and would like to have your data deleted, you can request this within the app.   This action cannot be undone, and we check with you before processing your request.  

 

This action is to only be taken when you wish to remove ALL your data.  This is not to be requested when you are just re-installing the app. 


You can find answers to most queries by checking out our FAQs.  Alternatively, if you ever need support, our amazing UK based Customer Service Team is available Mon-Fri 9-6.  You can email us at ask@whitecalling.com or call us on 0330 001 0488