You can change how you make your calls in the app. You can select from the following:
- Local Call – You can connect via our local access number, which is a great option if you have inclusive bundled minutes from your mobile network operator. If you are on PAYG or have run out of bundled minutes, this will be charged by your network provider at their per minute landline rate.
- Wi-Fi – If connecting by this option, you just need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. This is a great option if you don’t have inclusive minutes with your network provider, or if you’re travelling
.It is also a great solution when you are roaming, particularly outside of Europe.
- Mobile Data/Wi-Fi – You again need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. Always make sure you have enough Mobile Data if you are using this instead of Wi-Fi.
Learn more about call types by watching our info video here. You can change your call type via your in-app settings option.
If you are having issues making calls, check our FAQ page first for more helpful advice. Alternatively, if you ever need support, our amazing UK based Customer Service Team is available Mon-Fri 9-6. You can email us at firstname.lastname@example.org or call us on 0330 001 0488.