White - Services - Utilities & Bill Pay

Which utility bills can I pay?

• You can use White app to provide financial support to friends and family by paying bills on the following:
  • Electricity
  • Water
  • Gas
  • Internet
  • Landline
  • Television
  • VoIP

Are these services available everywhere?

• No. Services may differ from destination to destination
• They are subject to change and availability depending on the network provider, so please check in app for availability

What details do I need to pay a bill?

• The account details you're looking to pay into
• The recipient's mobile number, as some providers require this

I've paid an electricity bill in India or Pakistan and the credit hasn't arrived

• Electricity utilities in India and Pakistan can take up to 24 hours before the provider loads the funds onto the electricity meter
• If the credit isn't loaded, please allow 24 hours to pass before raising it with our Customer Service Team

Where do I find the option to pay a bill?

• There are a few different places in-app:
  • Via the Contacts tab: find your contact, tap Send, and follow the prompts
  • Via the Services tab: select your destination country to see the 
• Please be aware that not all options will be available for each destination

How is a utility payment paid for?

• Pay via Visa or Mastercard card, Apple Pay, or Google Pay
• It does not come from your calling credit balance

Can I correct a mistake after paying?

• No. Mistakes cannot be rectified, so it's important to check all the information you submit is correct

Will I see the full cost before paying?

• Yes. The total amount, including the transaction amount and any service fees (we do not have fees), is displayed clearly in the app before you're asked to confirm

How do I add a card?

• Tap the three lines in the top left and select "Payment Methods"
• Adding your card details makes the process quicker, and most importantly it's safe

What types of payment can I make?

• Pay an existing bill
• Charge up a pre-paid meter
• Send a flexible amount to your friend or family member (called range value products)
• You may be asked for the utility account reference, the mobile number, or in some cases both

How do I track a payment I've made?

• Keep track of all your payments via the Services tab in the app, under recents
• This also shows the current status of your transactions

My payment says pending: how long does it take?

• Payments can take up to 10 minutes to complete
• Your payment may show as pending initially
• Any voided or failed transactions will show as voided in the Services tab

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
• Available Mon-Fri, 9-5
• You can also find answers to most queries in our FAQs

You can find the option to purchase these products via contact, Services or the Account tab. 

How do I contact support?

• Chat to us via our in-app chat service: the quickest way to reach us
• Email us at ask@whitecalling.com
  • Available Mon-Fri, 9-5
• You can also find answers to most queries in our FAQs