We have a new exciting version of the app available, check your updates in your app store today to make sure you are on the latest version!

 

DIAL PAD:

There are various ways to dial your calls, we make it easy and entirely up to you:

  • You can allow WHITE APP to access your contacts when registering, if you miss this step, just go into your app setting in your device and allow, that way all you contacts will show.
  • Alternatively if you wish you use a DIAL PAD, then just click "Keypad" and the dial pad opens, you can toggle this off by clicking this icon

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You can change how you make your calls in the app.  You can select from the following via the sidebar support (3 lines in the top left) and selecting the following:

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  • Local Call – You can connect via our local access number, which is a great option if you have inclusive bundled minutes from your mobile network operator. If you are on PAYG or have run out of bundled minutes, this will be charged by your network provider at their per minute landline rate.
  • Wi-Fi – If connecting by this option, you just need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience.   This is a great option if you don’t have inclusive minutes with your network provider, or if you’re travelling.  It’s also a great solution when you are roaming, particularly outside of Europe.
  • Mobile Data/Wi-Fi – You again need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. Always make sure you have enough Mobile Data if you are using this instead of Wi-Fi. 

 

Problems making a call:  You can check a couple of things before contacting our team if you are struggling to make a call.

  • If you're on a Pay as You Go mobile and hear a message stating you don’t have enough credit, check you have enough credit on your mobile device if you are making calls over a Local Number.  
  • If you are calling over Wi-Fi, make sure your connection is strong.  You can always reboot your router to help.  To check you have a connection, try loading up Google.
  • If you hear a message saying “Pin Stuck in Use” then call our team straight away, and we can resolve that for you.
  • You can check our Current Service Status, by going into Help and Support, this will be updated when we know we have an issue.

 

You can find answers to most queries by checking out our FAQs.

 

If you ever need support we have a UK based Customer Service Team to call if you ever need support.  Our team is available Mon-Fri 9-6.  You can email us at ask@whitecalling.com or call us on 0330 001 0488.